with basic browser troubleshooting and developer tools Experience using ticketing systems such as Intercom, Jira, or Salesforce... from senior team members Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear...
integrations between Power Platform and line-of-business systems (Dynamics 365, SAP, Salesforce, bespoke APIs, on-prem systems... sessions with business and technical stakeholders. Provide clear options and recommendations (with trade-offs) to senior...
architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the... following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing...
modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas... broader organization Document all customer interactions in internal systems, including Gainsight and Salesforce.com Provide...