The Community You Will Join: As a SeniorAnalyst, WFM (Scheduler) within the Workforce Management (WFM) team... best practices across WFM processes. A Typical Day: Build, publish, and maintain agent schedules based on forecasted...
where your voice is valued. What You’ll do Analyst is accountable to do the tactical work within Workforce management by supporting.... Should be able to present to senior customers within the direct or indirect business functions. Should be strong at MS Excel...
, YouTube, and Facebook. Inviting applications for the role of Senior Manager, WFM Contact Center & Back office! The Call... Qualifications Bachelor’s Degree with Contact Center Workforce Management experience. Experience as Workforce Analyst and WFM...