is seeking a highly motivated analyst to join the team with a focus on supporting the DRC Optimization portfolio... individual policies through the Direct Response Center (DRC). This role provides an exciting opportunity to gain subject matter...
Responsibilities Prepares ad hoc and scheduled call center metric reports and analyses Provides Tier-2 and Tier-3... Documents the customer journey in all call center scenarios, including change requests and trouble resolutions Interfaces...
Qualifications Bachelor's Degree plus a minimum 3 years, typically 4 or more years of experience, or equivalent, is required. Mathematics, Economics, Statistics or other quantitative field are preferred fields of study. Advanced knowle...
) and we are seeking a Senior Analyst to join our Research & Insights lane and drive our mission forward! In this pivotal role, you'll act...- Thursday, with Fridays remote. Wayfair is evolving its People Analytics function into an Analytics Center of Excellence (ACE...
to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze... as an Analyst - CCaaS Cloud Solutions. A key responsibility within this position is bridging the gap between IT and the business...
. The Workforce Tech Enablement team is looking for a Senior Analyst who can support the configuration, management... managing an ongoing prioritization backlog. 2+ years of experience in the field of Quality, Call Center Operations...
their lives to action for a better tomorrow and we are excited to add a Regional Intelligence Analyst - New England... to our organization. The Regional Intelligence Analyst serves as an experienced, independently capable analyst researching, analyzing...