A financial services company in Hong Kong is seeking a Senior Customer Care Executive to manage inbound and outbound... experience and strong communication skills. This is an excellent opportunity for those looking to excel in a customer service...
qualifications) with minimum 2 years of working experience in Customer Services or Complaint handling in Insurance products Hold..., businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer...
Responsibilities Assist the Manager, Customer Relations to manage & lead the team to handle complaints in relation... Qualifications Degree holder (or equivalent qualifications) with minimum 2 years of working experience in Customer Services...
product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers...). Responsibilities: Assist the Manager, Customer Relations to manage & lead the team to handle complaints in relation to our insurance...
Role Description As a Senior Customer Success Manager, you will lead efforts to ensure clients achieve maximum value... and presenting to senior client stakeholders. Problem‑solving and conflict‑resolution skills to address challenges proactively...
Senior Customer Success Manager, Enterprise Asia Hong Kong, China and 1 more (Hybrid) Job Description Sinch... is currently transforming Customer Success Function and has expanded the team to now include Customer Success Managers and Senior...
Senior Lead Delivery Manager / Associate Director, Service Delivery Client Description Company: A leading... reporting, escalation, and resolution. Manage risks and the impact of customer change requests, identifying service...
and provide advanced troubleshooting and problem‑solving expertise. Ensure prompt and accurate resolution of end‑user technical... integration of services. Establish and maintain strong relationships with end users and stakeholders. Address customer concerns...
. Strong customer, vendor, and subcontractor management skills. Extensive experience in pre-sales solutions and strong knowledge of the... goals, and lead the team to achieve targets. Drive innovation and enhance business application services in Hong Kong...
and ICT services provider in Hong Kong, is expanding our team and seeking a dynamic Senior Customer Service Manager (CSM... teams, to resolve complex issues. ·Lead and mentor a team of customer service representatives and network engineer...
IT support and high user satisfaction. Lead and mentor a team of service desk agents, including conducting performance... and Standard Operating Procedures (SOPs) for various customers. Ensure the timely resolution of IT incidents and service requests...
Senior Customer Success Manager - Banking Location: Hong Kong We’re a leader in data and AI. Through our software..., Newsweek and more. About the job The Customer Success Team is looking for a Senior Customer Success Manager to be the...
. As the voice of the customer (CRES), the CRES Cluster Tech lead also ensures both technology and CRES strategic... and Sustainability – bridging the physical and digital worlds. CRES drives the strategy and implementation of Workplace Experience...
to customers, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding... experience Proposes improvements to processes May act as a lead, coordinating and facilitating the work...
, and high performance. Required Skills 7-10 years of experience in customer, growth and commerce strategies, with 5 years...We are seeking a dynamic and strategic Delivery Lead to serve as the primary client contact point for project success...
experience with Enterprise Streaming applications such as ZOOM and Kaltura. Exceptional customer service skills with the ability... experience with Multimedia operations support, and the ability to interact with C-level and senior management in planning...
and a strong team player Candidates with more experience will be considered for the role of Senior Specialist, Digital Business...Job Responsibilities Lead the full product lifecycle for internal systems — from concept development, business...
opportunities and solutions for our clients. Customer facing skills that will allow you to drive discussions with senior... strategic opportunities by incorporating innovative business/ technology solutions into broader transformations. Lead the...
strategic opportunities by incorporating innovative business/ technology solutions into broader transformations. Lead the... experience in consulting and/or banking and capital market industry. Experience within transformation / change functions...
player Candidates with more experience will be considered for the role of Senior Specialist, Digital Business... in Hong Kong and coverage in 15 main cities in PRC. Join us if you are talented with the matched skillset and experience...