and escalated customer service issues. Provides support and assistance as a resource to new hires and peers. Provides coaching.... Responsibilities Receives inbound customer service calls, assesses root cause(s) of customer issues, and resolves customer concerns...
manager is absent. Must keep the E-Commerce Manager informed as to any changes made. Responsible for handling customer... service tickets on shopgoodwill.com and eBay. Reassign tickets to appropriate staff as needed. Tickets must be monitored...