Summary: The Customer Service Manager is responsible for overseeing and leading the customer service team..., including oversea CS Teams, to ensure exceptional customer experiences. This role involves managing day-to-day operations...
. Strong customer support skills with a focus on providing exceptional service. Demonstrated ability to actively listen to customer...-to-date records. Identify and escalate complex customer issues to senior team members or relevant departments for further...
We are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions... Purpose To provide day-to-day customer support for all markets, handling standard enquiries, order tracking, basic returns...
story. We're looking for a Senior Associate, Customer Marketing to join our dynamic team supporting Malaysia and Brunei...: Collaborate with internal teams and external partners to drive shopper-focused initiatives. Campaign Execution: Support special...
We are looking for a Junior Customer Service Executive to join our regional team based in Malaysia. You will support customer interactions... purpose: To provide day-to-day customer support for all markets, handling standard enquiries, order tracking, basic returns...
the overall customer service metrics (productivity, CSAT, FCR and etc). Handles Senior Management escalations including...Job Description Lead and manage a customer centric team that delivers prompt and appropriate solutions to customers...
functions directly reporting to you: Customer Success, Customer Operations, and a team of Senior Strategic Account Managers. Key...Position: Chief Customer Officer - APAC Location: Malaysia Reports to: Chief Revenue Officer Please Note : This role...
and Senior Associate customer service & operation professionals with great people skills and clear communication skills... with regional compliance standards. Handle customer inquiries and provide real-time support via email and live chat. Process...
Responsibilities: 1.Daily Team Supervision & Support Supervise and support a team of 8-10 Customer Service Agents daily. Monitor agent... our airline partners and offerings for our customers. Job Tittle : Team Leader, Airline Partnerships & Customer Operations Reports...
with the support they received. Identify and escalate complex or unresolved issues to senior team members or other relevant...Job Responsibility Respond to customer inquiries via phone, email, and chat in a timely and professional manner...
backlogs and customer response times, and enhance the overall customer experience. Support operations to optimize performance... customer cases. This includes conducting direct user callbacks on behalf of senior management, particularly in high-risk...
Create and execute events relating to the communities interests, with support from the senior and events team. Escalate leads... goals and targets. Duties And Responsibilities ADMINISTRATION AND FINANCE Support with basic administration and data entry...
administrative support to the GCS and LCS (local customer service) team May receive assignments from senior support personnel..., simple and complex. Job title Central Customer Service Coordinator – Wilhelmsen Marine Product, Kuala Lumpur Founded...
. Troubleshoot and resolve customer issues, escalating complex cases to senior support agents (CCS SEAL) or other teams as necessary... trends, product updates, and users feedback to continuously improve customer support processes and contribute to the growth...
here, with you, at SITA. PURPOSE At SITA we believe in putting the customer at the center of everything we do.The primary objective....As a Customer Success Manager you would be responsible for executing against our promises ensuring that our customers are receiving...
here, with you, at SITA. PURPOSE At SITA we believe in putting the customer at the center of everything we do.The primary objective....As a Customer Success Manager you would be responsible for executing against our promises ensuring that our customers are receiving...
, reduce backlogs and customer response times, and enhance the overall customer experience. Support operations to optimize... or sensitive customer cases. This includes conducting direct user callbacks on behalf of senior management, particularly in high...
Job Purpose and Impact The Senior Customer Operations Specialist will oversee a team that provides customer services... of supply customer service practices and procedures to support and assist in developing tactical customer service strategies...
, Shake Shack, and Baskins Robbins, and powers the entire customer stack with AI for 20,000 locations globally. At Momos... a highly motivated Customer Success Manager (CSM) to own the full post-sale customer lifecycle, from onboarding and adoption...
Customer Service Representative Malaysia (For OKU Card Holders Only) Location: Cyberjaya / Cheras / KL Sentral Role... Overview As a Customer Service Representative at Concentrix Malaysia, youll deliver outstanding customer care through inbound...