, addressing incidents that cannot be resolved by the Service Desk. Responsibilities Reactive Support Provide remote... and onsite support to multiple clients as incidents are assigned. Respond to escalations from the Service Desk when issues...
Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time) shifted... Town to support its UK-based customer base. Job Overview The L3 Support Engineer is a senior escalation...
history of working within a global service desk (Senior Support). 3+ years proven history of working within a global service... in the professional and technical development of Service Desk team members. This includes, but not limited to, developing...
and deliver digital skills training programs for end users. Mentor Service Desk team members by creating training materials... would be beneficial (IT, Computer Science, etc.) ITIL Foundations v3 or later 5+ years of experience in global service desk environments...
history of working within a global service desk (Senior Support). 3+ years proven history of working within a global service... in the professional and technical development of Service Desk team members. This includes, but not limited to, developing...
from remote IT teams, such as service desk, desktop support, network support, etc. Provide expert support for Microsoft Office... field providing customer support. Must have senior certificate plus Tertiary education in information technology...
from remote IT teams, such as service desk, desktop support, network support, etc. Provide expert support for Microsoft Office... field providing customer support. Must have senior certificate plus Tertiary education in information technology...
and Service desk have exhausted all possible avenues. Regularly update customers on progress of incidents, problems, and changes... by telephone and email. Regularly update Logicalis ticketing systems Service Now / Autotask with quality notes detailing progress...
Job Summary Roles and Responsibilities Reports to: Service Desk Manager Working hours: Mon-Fri 8:00-18:00 (UK time... technical operations in Cape Town to support its UK-based customer base. Job Overview The L3 Support Engineer is a senior...