Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues... problems across multiple platforms. Manage and prioritize service desk tickets using ITSM tools, ensuring adherence to SLAs...
Job Title: Temporary Help Desk Support Technician Business Unit: Helpdesk, Training and Application Support, Report... both software and hardware. Deliver Exceptional Customer Service Communicate clearly and patiently with users of varying technical...
including iOS and macOS in an enterprise environment; 5+ years of professional experience within service desk role.../she works on the front line for all customer service-related technology questions and coordinates within the Corporate...