led training across the customer support network. About The Role The Senior Training Lead is responsible for building... opportunities to build the knowledge and skills necessary to empower a customer obsessed organization. We develop training materials...
customer support across cases, chat, and phone, resolving queries in line with SLAs and exceeding Access Customer Service... and deputise for the Team Leader or Senior Technical Support Engineer when required. Your skills and experiences might also include...
Premier customer support across cases, chat, and phone, resolving queries in line with SLAs and exceeding Access Customer... and deputise for the Team Leader or Senior Technical Support Engineer when required. Your skills and experiences...
, and impact. Analyze feedback and learner assessments to improve training programs. Administrative & Project Support Maintain... training calendars and version control of content. Support onboarding logistics and training follow-up processes. What Success...
, and impact. Analyze feedback and learner assessments to improve training programs. Administrative & Project Support Maintain... training calendars and version control of content. Support onboarding logistics and training follow-up processes. What Success...
We are seeking an ambitious and passionate Customer Support Operations Associate to join our team on the ground... of Customer Support, but the goal is for you to evolve as we scale. We offer two distinct growth paths based on your strengths...
groups, Support, Services, Partners, etc. A BTP-CSP Advisor may also be assigned to fulfill a customer's premium subscription.../Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support...
. The BTP Customer Success Partner (CSP) role is responsible for developing relationships with technical decision makers... your customer’s technical needs and execute consumption plans for your assigned customers. -You will provide recommendations...
to continuously improve the customer experience and enhance customer satisfaction. Provide data support and feedback to help the team... continually refine service strategies and optimize the customer journey. Project Management & Execution Lead customer service...
-accountability, customer-centric, data-driven culture. Ensure knowledge sharing, consistent training, and unified global standards..., profitability, and customer experience objectives. The team oversees end-to-end processes including billing & invoicing, payment...
-accountability, customer-centric, data-driven culture. Ensure knowledge sharing, consistent training, and unified global standards..., profitability, and customer experience objectives. The team oversees end-to-end processes including billing & invoicing, payment...
of critical issues. Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable... and report on KPIs such as NPS, CSAT, and issue resolution metrics. Support onboarding, training sessions, and knowledge-sharing...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... if you have: A background in managing specialized or L2/3 support teams. Formal training or certification in process improvement methodologies...
on selected Mid-Market accounts. This is a high-impact, senior IC role suited for someone who has scaled customer portfolios... goals, challenges, and automation opportunities with fileAI Lead customer onboarding and implementation, ensuring smooth...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... if you have: A background in managing specialized or L2/3 support teams. Formal training or certification in process improvement methodologies...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical... support teams. Formal training or certification in process improvement methodologies (e.g., Six Sigma, Lean). Leadership...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... specialized or L2/3 support teams. Formal training or certification in process improvement methodologies (e.g., Six Sigma...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical..., or vendor management. A background in managing specialized or L2/3 support teams. Formal training or certification...
Assessment Lead structured process discovery workshops across departments (Operations, Commercial, Customer Support, and Finance... Lead to drive the next phase of Intrepid’s productivity, automation, and operational excellence journey. This role will own...
, and tooling. Job Responsibilities Team Leadership You will lead by example, driving a customer-focused mindset... a cover letter will not be considered! As a FinCrime Operations Team Lead you will develop and oversee the daily operations...