led training across the customer support network. About The Role The Senior Training Lead is responsible for building... opportunities to build the knowledge and skills necessary to empower a customer obsessed organization. We develop training materials...
customer support across cases, chat, and phone, resolving queries in line with SLAs and exceeding Access Customer Service... and deputise for the Team Leader or Senior Technical Support Engineer when required. Your skills and experiences might also include...
Premier customer support across cases, chat, and phone, resolving queries in line with SLAs and exceeding Access Customer... and deputise for the Team Leader or Senior Technical Support Engineer when required. Your skills and experiences...
, and impact. Analyze feedback and learner assessments to improve training programs. Administrative & Project Support Maintain... training calendars and version control of content. Support onboarding logistics and training follow-up processes. What Success...
groups, Support, Services, Partners, etc. A BTP-CSP Advisor may also be assigned to fulfill a customer's premium subscription.../Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support...
. The BTP Customer Success Partner (CSP) role is responsible for developing relationships with technical decision makers... your customer’s technical needs and execute consumption plans for your assigned customers. -You will provide recommendations...
to continuously improve the customer experience and enhance customer satisfaction. Provide data support and feedback to help the team... continually refine service strategies and optimize the customer journey. Project Management & Execution Lead customer service...
recommendations to solve unique business unit and customer problems. Lead complex technical or long-term (over 6 months) business... models to support senior management in developing and improving sales and distribution processes and systems. Assess complex...
-accountability, customer-centric, data-driven culture. Ensure knowledge sharing, consistent training, and unified global standards..., profitability, and customer experience objectives. The team oversees end-to-end processes including billing & invoicing, payment...
). Analyse data, define clear recommendations, and deliver findings to senior stakeholders. Lead project workstreams focused...Join a global leader in customer experience transformation with strong presence within Asia Pacific Your new company...
of critical issues. Collaborate with internal teams (product, support, delivery) to translate customer needs into actionable... and report on KPIs such as NPS, CSAT, and issue resolution metrics. Support onboarding, training sessions, and knowledge-sharing...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... if you have: A background in managing specialized or L2/3 support teams. Formal training or certification in process improvement methodologies...
on selected Mid-Market accounts. This is a high-impact, senior IC role suited for someone who has scaled customer portfolios... goals, challenges, and automation opportunities with fileAI Lead customer onboarding and implementation, ensuring smooth...
's Customer Satisfaction & Incidents, Rocket Travel by Agoda (CSI RTA) team, our final tier of customer support and a critical..., or vendor management. A background in managing specialized or L2/3 support teams. Formal training or certification...
's Customer Satisfaction & Incidents (CSI) team, our final tier of customer support and a critical line of defence for the... specialized or L2/3 support teams. Formal training or certification in process improvement methodologies (e.g., Six Sigma...
, Customer protection and Personal data protection. Continuous develop skills and support the Head of Compliance on regulatory...About The Team We are hiring a Financial Crime & Regulatory Compliance Lead to own and drive our Financial Crime...
service issues and complex visitor requests requiring senior attention. Monitor customer satisfaction through feedback... accurate records of customer service metrics, team performance indicators, and operational efficiency measures. Support budget...
customer service issues and complex visitor requests requiring senior attention. Monitor customer satisfaction through feedback... accurate records of customer service metrics, team performance indicators, and operational efficiency measures. Support budget...
What is your mission The Global Workforce Management (WFM) Lead at TDCX is responsible for defining and leading the... productivity and cost efficiency. The Global WFM Lead partners closely with Operations, Finance, HR, and Client Solutions teams...
include coaching their team, provide relevant training and troubleshooting at-risk issues to support student success... and support the rollout of training and development within the function. Talent Retention: By actively coaching and managing...