Job Description: Role Overview The Service Delivery Process Lead is responsible for establishing and governing... service delivery processes across SupportOps. This role ensures ITIL-aligned practices, maintains the service catalog...
Overview As a Service Delivery Manager, the ideal candidate will be responsible for leading our technical support teams... in providing excellent customer service and resolving all technical issues. This person should have a solid technical background...
stock market index. Job Description Regional Shared Services Team is seeking a highly motivated Service Delivery Lead... of contact for issues escalation within the R2R process Managing service delivery as per Service Level Agreements (SLAs...
, vendors, and business teams for quick resolution. Ensure incidents and service requests are logged, tracked, and resolved... during incidents and recoveries. Safeguard customer experience by minimizing downtime and service disruptions. Incidents resolved...
service delivery. Set up appropriate performance targets and conduct timely performance reviews to develop team members...Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform...
effective and efficient process operations. Own and manage the service delivery and performance with defined SLAs/KPIs...Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform...
stock market index. Job Description Regional Shared Services Team is seeking a highly motivated Service Delivery Lead... of contact for issues escalation within the R2R process Managing service delivery as per Service Level Agreements (SLAs...
Your potential has a place here with TTEC’s award-winning employment experience. As a Sales Service Delivery Team Lead... for your team. You’ll report to the Senior Manager, Sales Service Delivery. We’re looking for a leader to Act...
Desk Director Global Service Desk - Service Delivery Manager The Global Service Desk (GSD) is responsible for providing..., and drives the development of user experiences using the newest technologies and standard methodologies in service delivery...
. Coordinate with IT and vendor partners to validate service degradations and ensure timely restoration of performance levels... and documentation requirements, including RCA reports and operational summaries. Govern service transitions from the project team...
. You’ll report to the Manager, Service Delivery. We’re looking for a leader to Act as one, as you will encourage and motivate... service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging...
in Service Delivery and/or Customer Support, preferably with Telco industry Bachelor's degree in Electronics and Communication... processes, procedures, systems and reporting to improve customer service and reflect changing business needs. Prepares...
as needed. Service Delivery and Quality Assurance: Ensure timely and accurate delivery of shared services, meeting established service... or concerns. Continuously evaluate and improve service delivery metrics, KPIs, and reporting mechanisms. Relationship Management...
departments to ensure the efficient and effective delivery of shared services across the organization. The HR Service Delivery... Manager oversees the design, management, and continuous improvement of HR service delivery frameworks, ensuring consistent...
Details: Act as Single Point of Contact (SPOC) for client(s) Responsible for day to day delivery of Service Desk... and project management skills ITIL Foundations experience a plus (for ITO Service Delivery) Attendance and schedule adherence...
stock market index. Job Description We are looking for a highly motivated Associate, O2C Service Delivery...Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform...
Service Delivery Manager oversees the design, management, and continuous improvement of HR service delivery frameworks... processes are scalable, compliant, and aligned with business needs. Roles & Responsibilities Service Delivery Governance...
measures as needed. Service Delivery and Quality Assurance: Ensure timely and accurate delivery of shared services, meeting... to address any issues or concerns. Continuously evaluate and improve service delivery metrics, KPIs, and reporting mechanisms...
4,000 in Marseilles where its head office is located. THE ROLE: Service Delivery Supervisor is instrumental in ensuring that Service...: As a Service Delivery Manager/Supervisor, your commitments are: Deliver excellent incident (case) management as per Service Level...
and negotiation of SLA's. Translates customer requirements into working instructions for Service Delivery. Mitigating and solving... resolution, service request, activities related to Change Request, etc. Provide detailed reports related to service delivery...