Band 2 Junior Service Desk Analyst You will be expected to operate within SLA/OLA standards expected by customers... centre environment and will need to ensure that you follow procedures that have been developed. The service desk...
of experts, to do more for our customers How you'll power our business as a Service Desk Analyst The primary role of the... Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user...
Band 4 Service Desk Analyst The post holder will be expected to operate within SLA/OLA standards expected... developed. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing...
As a Service Desk Analyst, you will provide a professional and customer-focused, single point of contact... that are provided by the Digital Service Desk. This includes managed desktops and notebooks, a wide range of specialist software ( 100...