field. 0-2 years of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting..., email, chat, or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy...
, or a relevant field is often preferred. More than 2 years' experience in service desk/IT helpdesk/technical support in global... and help desk software. Excellent communication skills, both verbal and written. Ability to understand, speak, read and write...