of experience in an IT support/service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...
of experience in an IT support/ service desk role. Basic understanding of IT systems and troubleshooting techniques. Familiarity..., or ticketing systems. Log and manage incidents and service requests in the ITSM tool (e.g., ServiceNow, BMC Remedy). Perform...