, or a relevant field is often preferred. More than 2 years experience in service desk/IT helpdesk/technical support in global setting.... Understanding of network configurations, protocols, and security. Proficiency in using remote desktop applications and help desk...
to communicate in Mandarin Understanding of CSAT tools Understanding SLAs In depth knowledge of shared mailboxes & distribution group...
technology or any related field At least 1- 4 years of experience in similar role Must be able to communicate in Mandarin...
Must be able to communicate in Mandarin Understanding of CSAT tools Understanding SLAs In depth knowledge of shared mailboxes...
Serve as the first point of contact for Mandarin-speaking users reporting IT issues or requesting services via phone..., email, or chat. Log, categorize, and prioritize incidents and service requests accurately in ITSM platform ServiceNow Provide level 1...