Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2... information, visit us at www.wipro.com. EMR Help Desk ͏ Experience providing both Epic EMR Tier 1 and MyChart Tier 1...
for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproâs Service Desk... fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures...