and expectations to resolve incidents, meet customer needs and support other Service Desk (SD) staff. Creates Major Incident... of relevant IT service desk experience, OR an equivalent combination of education, training, and/or experience. NOTE: Tasks...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
other Service Desk (SD) staff. Creates Major Incident Notifications (MINs) to resolve service interruptions and assign tickets... as assigned. MINIMUM QUALIFICATIONS: High school diploma and three years of relevant IT service desk experience...
is seeking an Operations Analyst II to join our team providing administrative, technical, and professional support services..., printer, scanner (daily: Assure is in working order, keep loaded with paper and toner, and request service technician when...
plan handbooks Customer Service § Ability to understand customer needs by actively listening and asking probing... situations § Ability to determine when a call transfer to a Pension Analyst or more experienced Customer Care Specialist...