and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1 support position... follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and thus...
business Exercise judgment on when to escalate unresolved support incidents to Tier II level Collaborate with local.... YOUR TALENT 1-2 years providing end-user support to a large end-user base in a remote-working environment College level degree...
JIRA IT Help Desk - ACP120+ ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead.... Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up...