for Service Desk team and Knowledge Management database for IT team supporting: · Workplace related queries and issues. · M365... to respective application support group. Main activities, but not limited to, are: · Support management team and take a lead...
. Learn more at betsol.com. Job Description Lead the Service Desk function: manage daily operations, ownership of ticket... Desk operations with at least 1–2 years in a lead or supervisory role. Experience with ITSM tools such as ServiceNow...
and more than 45.000 staff. Job Description Service Desk Leadership Lead and manage the Service Desk team to provide timely... and effective support to end users. Own Incident, Service Request, and Change Management processes (ITIL aligned). Monitor service...
a dynamic and experienced Transition Manager to lead the global consolidation and transformation of Helpdesk/Service Desk... service governance, along with deep knowledge of ITIL-aligned service transitions. You will lead the end-to-end execution...
. Request Management o Implement and manage Request Management processes to automate the fulfillment of service requests.... Technical Leadership and Mentoring o Lead teams in delivering ITSM solutions and services. o Provide mentoring and technical...
: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it... and expert teams. Our deep expertise in cloud, data and AI, application modernisation, and service delivery management...
or at least non-toxic. Job Description Position Title: ITSM Process Manager REPORTING TO: Service Delivery Manager Eurofins IT... with 5 to 7 years of experience in implementing, managing, and optimizing IT Service Management processes. The ideal...