Job Description The Service Desk Optimization Lead is responsible for overseeing the efficient triage and assignment... Characteristics The Service Desk Optimization Lead is a detail-oriented and process-driven professional responsible for ensuring...
and escalations through the HR Help Desk within defined service level agreements. Ensure end-to-end issue management processes... in analytics, process optimization, and managing regulatory training programs, this opportunity is for you. Working...
Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. About EssenceMediacom... management, service, planning, setup and activation of your respective programmatic campaigns for your assigned clients. The...
of contact for escalated service desk tickets, incidents, and concerns Provides training and user support for troubleshooting... to identify optimization and enhancement opportunities. Provides detailed workflow analysis, including but not limited...
ticketing system, incident management, and service level agreements. *Lead direct reports, provide challenging assignments... customer service and timely issue resolution. *Develop and implement IT policies and procedures related to the help desk...
escalation point for the IT Service Desk staff Lead full-cycle IT ticket resolution and preventive maintenance tasks...) to improve efficiency. Lead initiatives to streamline workflows, reduce manual tasks, and improve service desk performance...
and guidance for the tuning and optimization of the SAP landscape to our clients Manage BASIS initiatives across multiple clients..., CTS+, BPMon, Solution Desk, ChaRM, etc. Plan and Implement ABAP-based Support pack stack, Support Pack Upgrades, Language...
to problem solve and lead a large team by example, playing an active role in cultivating a healthy culture. Key... format recommendations, taxonomy compliance, platform set-up, QA, execution, optimization, pacing and delivery to plan...
and contacts within the industry will lead to success. Your business acumen and ability to communicate with stakeholders... in all company service offerings including integrated security, networking/data cabling, and/or commercial audio-visual. Pursue...