Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions... desk Support Engineers in case of in availability or emergency cases to ensure continuity of providing service....
with headquarters in Singapore and two delivery centers in the Philippines. Position: Bilingual Service Desk Analyst (German & French... service. b. Ensures timely and accurate turnover of activities to the next Help Desk team member on duty; Experience...
with headquarters in Singapore and two delivery centers in the Philippines. Position: Bilingual Service Desk Analyst (German & French... service. b. Ensures timely and accurate turnover of activities to the next Help Desk team member on duty; Experience...
systems. Understanding of Service Desk procedures and processes. Experience with JIRA/Confluence and ServiceNow tools... articles and internal knowledge base maintenance). Trend analysis to address root causes. Continuous service improvement...