SW9858 |28 Aug 2019 Service Desk Team Lead / Helpdesk Support Team Lead Lead the team to provide 1st level IT support... if needed Monitor and ensure helpdesk team performance can meet with SLA Prepare monthly incident report Diploma...
A leading consulting firm in Hong Kong is seeking a Service Desk Team Lead to lead an IT support team. The ideal... candidate will provide 1st level support, maintain service delivery, and log client inquiries in the ticketing system...
A technology consulting firm in Hong Kong is seeking an experienced IT Helpdesk Team Lead to manage and support the... helpdesk team. You will oversee service delivery, ensure compliance with SLAs, and provide technical leadership. Candidates...
a team of service desk agents. This role includes mentoring team members, managing incidents, and ensuring adherence... to service level agreements. The ideal candidate has a Bachelor's degree in computer science and at least 3 years of IT support...
communication channel for the service team. The role involves managing support calls, providing first-line technical support..., and possess a diploma or above, along with relevant experience in customer service or helpdesk roles. This is a great opportunity...
service e.g. service desk/deskside support/Groupware for APAC Working experience in lead multi countries deskside support... and architecture team to enable country Deskside support team to support EUS application launch Monitor, control and support service...
Job Description Be one of our first point of contact as a 1st line Service Desk operative Provide a mixture of remote and at-desk support as appropriate..., as appropriate Liaise with the rest of the Service Desk team in Hong Kong/Singapore and wider IT department to resolve and follow up...
Lead and manage the team to provide 1st level IT support including desktop related technical assistance via phone... and escalate users problem to 2nd tier support if needed Provide feedback to the team lead and make resource decisions based...