for Infrastructure Vendor regarding Digital Workplace Services including Service Desk, On-Site Support (OSS), and Executive Support... In-depth knowledge in Digital Workplace Services including Service Desk and associated metrics like ASA, AHT, FCR. Good...
and a variety of desktop software packages. Writes support documents for common problems and questions to be maintained in the IT... IT service management system. Escalates more involved incidents to the appropriate service owner or problem manager...
for improvement. Escalates high profile incidents or problems to Desktop Support Manager. Follows processes to install and configure.... Certifications: --- Preferred Qualifications Experience: 5+ years of experience in desktop support, it help desk...
necessary follow-up. 4. Provide customer service and end-user training in a variety of services including desktop applications... service and teamwork. 8. Provide written status to manager as required. 9. Work as a team member with other Information...
is responsible for an array of end-user issues ranging from general desktop diagnostics to customer specific application support... to ticketing methodologies regarding documentation, process, and workflow. Support, manage, troubleshoot, and resolve service...