their effectiveness to achieve end goal. Manage conflict of stakeholders and deliver an effective change management to support roll out... points. Recommends process improvements or automation solutions to meet business needs and ensure responsiveness of service...
Service or equivalent Factory Order Management Experience Excellent verbal and written English skills Ability to communicate... effectively and professionally by phone or email Takes initiative and prioritizes tasks (time management) Solid analytical...
by clients. A Client Relationship Management Specialist is an experienced, independent contributor whose efforts directly... or complex accounts, managing correspondence and maintaining ongoing client interactions, ensuring service quality...
to management actions to take pertaining to utilization management of product and services Work collaboratively with members of the...; Good analytical and verbal skills Preferred industry orientation: Research and Data Management, Healthcare, Insurance, FMCG...
for forecasting, scheduling, and ensuring optimal staffing levels across our operations to meet service level agreements and drive... for staffing needs Develop staffing models that account for shrinkage, volume variability, and service level targets Schedule...
management/client service role, previous benefits or insurance experience on a shared services operation is a plus Communicator... within the Center includes global benefits database management, reporting and consolidation, benchmarking, contract renewal...
for external provider Qualifications Bachelor's degree or equivalent 2-5 years of experience in Customer Service, Order Management... to External Service Provider via E-Mail Training / Onboarding initially done by CT; afterwards Train a Trainer concept by Service...
in Customer Service, Order Management or Supply Chain roles. Order Management Or Supply Chain Management Experience... as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company...
for external provider Qualifications Bachelor's degree or equivalent 4-7 years of experience in Customer Service, Order Management... to External Service Provider via E-Mail Training / Onboarding initially done by CT; afterwards Train a Trainer concept by Service...
in Customer Service, Order Management or Supply Chain roles Order Management Or Supply Chain Management Experience Required Small... as they relate to keeping customers satisfied. Communicate issues to management and work to resolve/settle disputes within company...
, Service Request Management, Change Management, and enhancements Lead and contribute to Workday upgrade projects, ensuring... Interface Builder (EIB) integrations for efficient data exchange Manage ServiceNow processes such as Incident Management...
Job Description The Real Time Management Specialist monitors live operations, makes immediate staffing adjustments..., and ensures service level targets are met throughout the day. This role requires quick decision-making abilities...
Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working... colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including...
This role supports Asurion’s Exposure Management program by maintaining a centralized view of vulnerabilities...-on experience with cloud service providers and creating automations strongly preferred. The role requires partnering with teams...
colleagues by managing day-to-day aspects for designated small accounts and conducting ensuing account management tasks including... and externally. Develops and maintains a fluency in the Company's various service offerings to enrich work performed and develop...
workforce management reports and analytics. This role focuses on data analysis, report automation, and providing insights... to support decision-making across the organization. Key Roles and Responsibilities Design and develop workforce management...
Overview : Ensures passing service levels for each Operations account by engaging in real-time management of the queue... in any field At least one (1) year of Workforce Management experience within the call center / customer service industry. Formal...
Exchange and Active Directory Administration and Azure Identity Access Management Knowledge of IT service management... (Incidents and Requests) Experience with Identity management solutions (preferably Cyberark) Experience with Azure ENTRA SSO...
, you will be responsible for forecasting, scheduling, and ensuring optimal staffing levels across our operations to meet service level... accurate forecasts for staffing needs. Develop staffing models that account for shrinkage, volume variability, and service...
, Service Request Management, Change Management, and enhancements Lead and contribute to Workday upgrade projects, ensuring... Interface Builder (EIB) integrations for efficient data exchange Manage ServiceNow processes such as Incident Management...