Job Title L2 Incident Management Specialist Purpose of the role Amadeus is committed to providing customers... aptitude balanced with customer service experience. Strong customer service, problem solving, time management and team...
Engineering, Development, Operations, or Security work. Regularly review open problem and service incident tickets... years experience in a similar incident & escalation management support role. Knowledge in Incident, Problem, and Change...
. Availability for on-call and major incident bridge calls to support resolution. Participate problem management reviews to provide... including Incident, Problem, Change, and Configuration Management. Ensure compliance with audit, BCP, and regulatory...
and technical tasks on PC systems and MacBooks Understanding of ITIL fundamentals (incident, request, problem, change) Desirable... Requirements A+ Certification preferred Jamf experience preferred Intune experience preferred Jira Service Management experience...
tuning, and data integrity assurance. Oversee incident and problem management processes, including root cause analysis..., PostgresDB) - REQUIRED. Extensive experience with Incident and Problem Management in large-scale enterprise environments...
tuning, and ensure data integrity Oversee incident and problem management , including root cause analysis Mentor junior... Server, PostgresDB) - REQUIRED Extensive experience in Incident & Problem Management in enterprise setups Proficient in Java...
Server, PostgresDB) Familiarity with Incident Management and IT Service Management (ITSM) tools Willing to work mid-shift... Experience: Total years in IT: Years of relevant work experience: SQL (end-to-end): SQL Server: Incident & Problem Management...
, PostgresDB) - REQUIRED Experience in Incident & Problem Management Familiarity with SAP Hybris or similar platforms (preferred...): SQL Server: Incident & Problem Management: SDLC (Waterfall): Experience in Technologies: Java: Python: Shell Scripting...
quality and utilization management of all optical cables and related facilities of DITO nationwide, and maintenance... in communications engineering, project management or related fields Experience : Tier 1-2 technical operations role (or equivalent...
technology/service management courses Previous Customer facing role IT Literate - familiar with MS office applications... / requests resolution, escalation and information routing. Deciding on incident severity/priority Validation and evaluation...
for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request... Implementation Specialist ITSM Certified Implementation Specialist Customer Service Management Certified Implementation Specialist...
for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request... Implementation Specialist ITSM Certified Implementation Specialist Customer Service Management Certified Implementation Specialist...
for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request... Implementation Specialist ITSM Certified Implementation Specialist Customer Service Management Certified Implementation Specialist...
for ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM), including incident resolution, problem management, service request... Implementation Specialist ITSM Certified Implementation Specialist Customer Service Management Certified Implementation Specialist...
and concepts must include Incident Change Problem Service Catalog Service Requests Service Portal Notifications Surveys... service Deep knowledge of ServiceNow architecture and concepts Experience implementing and maintaining service management...
sharing and continuous service improvement. You will collaborate with L3 consultants and problem management teams... problem management discussions, ensuring transparency and building confidence in service delivery. You will contribute...
within a SaaS or core banking environment, with clear understanding of incident, problem, and change management processes... L1 consultants, collaborating closely with L3 experts, and contributing to knowledge management for continuous service...
, Problem, Change, and Service Delivery). It also includes representing infrastructure services on projects and enterprise-wide... clients, and major incident management teams. Assist with key projects and work, including pre & post implementation testing...
organization. Implement best practices for incident management, problem resolution, and service request fulfillment. Ensure... and strong problem-solving skills. Excellent communication and interpersonal abilities. Key Responsibilities: Service Delivery Ensure the...
, Elastic Search and Kibana Service Management experience ITIL processes Incident, Problem, Change, SLA Management, Release... improvements in the overall quality of the ITIL aligned change management process for the support of self-service technology...