Be a Part of Something BIG! The role of Service Quality Analyst (SQA) is to support the IT operational Service... of organizational goals. Reporting: SQA Prepare and present regular reports on service quality metrics, performance to management...
Kuala Lumpur, Malaysia Company: Singtel Group Be a Part of Something BIG! The role of Service Quality Analyst... regular reports on service quality metrics, performance to management, and other stakeholders. These reports may include...
Be a Part of Something BIG! The role of Service Quality Analyst (SQA) is to support the IT operational Service... achievement of organizational goals. Reporting: SQA Prepare and present regular reports on service quality metrics, performance...
to support operational and service excellence. Maintain and Enhance Quality Frameworks: Review, refine, and update QA scorecards... initiatives to elevate service quality and customer satisfaction. Requirements : Possess 1 - 2 years of contact centre...
, and subsequently to sort it out by classification of requirements. - Undergo weekly and bi-monthly search quality assessments... the quality of the results. - Provide ideal search labelling results and suggestions for policy improvement...
-motivation, learning ability, and long-term optimism and resilience. Quality Analyst (QA) is responsible for monitoring... in a quality assurance or analyst role 3. Strong understanding of quality assurance methodologies and customer satisfaction metrics...
Jobs Job Details Sr Analyst, Quality Eng, WRB Tech Job Description Requisition Number: 40321 Job Location: Bukit Jalil KL, MYS.... Participate in code reviews, sprint planning, and retrospective meetings to provide input on testability, quality, and automation...
-motivation, learning ability, and long-term optimism and resilience. Quality Analyst (QA) is responsible for monitoring... years in a quality assurance or analyst role 3. Strong understanding of quality assurance methodologies and customer...
Overview We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
Overview We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
Overview We are looking for a Quality Analyst to join our team at Teleperformance Malaysia. In this role..., you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring...
(or equivalent experience). 4+ years of experience in software quality assurance, with a focus on test automation and service.... Participate in code reviews, sprint planning, and retrospective meetings to provide input on testability, quality, and automation...
policies. Perform quality checks on Know Your Client (KYC) / Client Due Diligence (CDD) documents prepared by the KYC Client... Onboarding Team. Identify and document quality errors or process gaps and provide constructive feedback to KYC Client Onboarding...
working language. Preferred Qualifications - Minimum 1 year working experience as Quality Assurance Analyst. - Experience...The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation...
as for ensuring the follow-up, output, quality, and efficiency of all the activities assigned to it via Service Now or any other media...Overview THE ROLE: (Brief summary of what you are looking for) An Analyst, Human Resource Services GBS will be directly...
Date: 17 Nov 2025 Service Line / Portfolios: Enterprise Technology & Performance Location: Kuala Lumpur, MY... and Service Level Agreement (SLA) stated in the contract To identify and perform problem management to reduce re-occurring issues...
as for ensuring the follow-up, output, quality, and efficiency of all the activities assigned to it via Service Now or any other media...Overview THE ROLE: (Brief summary of what you are looking for) An Analyst, Human Resource Services GBS will be directly...
We are seeking a Senior System Analyst - Application Services to analyze, design, implement, and oversee solutions for business... applications, with a strong focus on quality management systems. This role is pivotal in driving efficiency, improving processes...
Date: 17 Nov 2025 Service Line / Portfolios: Enterprise Technology & Performance Location: Kuala Lumpur, MY... to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract...
and more. What Do We Expect From You As a Senior Data Analyst, Customer Service Operations reporting to a Manager, you will take end-to-end... ownership of data-driven initiatives across Global Business Services (GBS), focusing on Customer Service Operations, and cross...