like HPSM, BMC Remedy, Monitoring Tools, CA Service Desk, ServiceNow, etc. ITIL: Knowledge of ITIL processes and procedures... and telephony manners Application Support: Prior experience in Application support / Software development, IT Service Desk IT...
skills Knowledge of application support, IT service desk, or software development Familiarity with SDLC, OS components... Service Desk Analyst will provide first line technical support to users and will require an aptitude for working...