of incidents and service requests Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service performance..., and infrastructure improvements Familiarity with ITSM tools, with ServiceNow preferred Leadership & Behavioral Competencies...
AI and observability data to reduce MTTR and MTTI. Integrate Dynatrace with ITSM and third-party tools (ServiceNow, Jira, PagerDuty... Tools: CA Wily Introscope, Nimsoft, AppDynamics, New Relic Log Analytics: Splunk ITSM / Ticketing: ServiceNow, Remedy...
Identity and access: Active Directory/Entra ID (Azure AD), SSO/MFA, RBAC ITSM: ServiceNow, Jira Service Management, or similar...
(ServiceNow or similar) Strong troubleshooting and problem-solving skills Preferred Qualifications Basic scripting...
tools such as ServiceNow, Jira Service Management, or PagerDuty. Familiarity with monitoring and alerting tools (e.g...
. Integrate Jira with other tools (e.g., Bitbucket, GitHub, Slack, Jenkins, ServiceNow, Power BI). Support Agile and DevOps teams...
Productivity: AI-powered coding assistants, code generation tools Tools & Practices: Jira, ServiceNow, Agile/Scrum methodologies...
Productivity: AI-powered coding assistants, code generation tools Tools & Practices: Jira, ServiceNow, Agile/Scrum methodologies...
, Access Control). Competency in using ITSM ticketing platforms (e.g., BMC Remedy, ServiceNow). Ability to monitor, maintain...
resolution of incidents and service requests Utilize ITSM tools (ServiceNow preferred) to track incidents, changes, and service... deployments, and infrastructure improvements Familiarity with ITSM tools, with ServiceNow preferred Leadership & Behavioral...
/UX/fullstack/Angular/React/ServiceNow/Salesforce) Cloud Apps Implementations, Legacy eBiz Modernizations, Upgrades...
of incidents and problems in ITSM tools (e.g., ServiceNow). Analyze incident trends, identify gaps, and recommend process... with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Exceptional analytical and problem-solving skills...
., ServiceNow, Remedy, Jira Service Desk). Awareness of incident, problem, and change management processes (ITIL preferred...
such as incident, problem, change, request, and knowledge management. Monitor and track tickets in the ITSM tool (e.g., ServiceNow... tools such as ServiceNow, Freshservice, BMC Remedy, or Jira. Ability to use Excel or reporting tools to organize...
, Primavera) and ITSM platforms (ServiceNow). Strong understanding of ERP systems (Oracle ERP), cloud platforms (AWS, Azure, GCP...