Act as the first point of contact via phone, email, or chat for customer inquiries Provide technical troubleshooting for internet connectivity, modems, and routers Log tickets, document issues, and escalate to Network Engineers when needed ...
and monitored Code must be clean, documented, and optimized No shortcut or low-quality bulk solutions High attention to detail...
with AI tools used to support productivity or customer service is a plus. Basic knowledge of Windows and macOS shortcut keys...
integration processes and experience with project management tools (Shortcut). Experience with SIT/UAT/Production reviews...
and efficiency (as a force multiplier, not a shortcut). Mindset: Growth-oriented, proactive, and confident in taking ownership...
and familiarity with support ticketing systems (e.g., Hubspot, Jira, Shortcut or similar). Highly proficient with modern IT tools...
appropriate for the customers' needs based on Avaya Aura software platforms such as E164 Dial Plan and shortcut dialing, SIP based...