Job Summary: As the Solution Engineering Manager for the Service Desk Practice at Astreya, you’ll be at the forefront.... As the Solution Engineering Manager for Service Desk, you will have the opportunity to shape the future of our service...
differently, challenge the norm and find your purpose. Responsible for: The Service Desk Agent serves as the first level of IT... system Follow the standard service desk procedures in classifying, prioritising and escalating incidents to the relevant IT...
and remote access tools Managing Incidents throughout their lifecycle REPORTING LINE IT Service Desk Manager or Supervisor... and incidents from end-users. Triaging ticket is to knowing the issue, look for readily available solution, assign for further...