allocation of workforce resources through data-driven approaches to support service level achievement, operational efficiency... of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts. Minimum 2...
with empathy, recognizing the direct impact on voice agents, clients, and end customers. Provide bilingual (Mandarin & English... and English, with strong literacy in both languages. Bonus Points Experience in a tech support role or with case management tools...
with empathy, recognizing the direct impact on voice agents, clients, and end customers. Provide bilingual (Mandarin & English... and English, with strong literacy in both languages. Bonus Points Experience in a tech support role or with case management tools...
. You type quickly and accurately, ensuring efficient data entry and documentation. You're bilingual (Mandarin + English preferred... team as a bilingual specialist. You've completed GreenDot Certification, Client Operations Support (COS) certification...