isolation and improve release quality. Comfortable operating in Agile teams with managed services/Tier II support alignment..., transcript integrity, and context transfer to agent desktop Logs, Defects, and RCA Support Performed detailed Elastic/Kibana...
to provide technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able... assistance, managing incidents, and ensuring efficient workflows. Providing 24×7 operational support to all production practices...