Responsibilities: Lead a team in the Customer Service Email Support Front Office area. Act as a link between site management... in logistics and supply chain. We are seeking a dedicated Team Lead Call Center to support and guide our customer service agents...
Resilience, Service Level Management, Tech Operations & Support, Release Management, SW Configuration Management Service Asset... in the region. Lead and support a change in mindset, building a culture of client centricity, agility, and accountability...
operating model. Experience in client service and/ or front office experience desirable; good product knowledge... are completed as per agreed Service Level Agreement. Ensure there are NIL exceptions/Customer complaints. To handle requests...
be implemented. Collaborate with development team members to ensure proper implementation and integration of the solutions. Support... English language verbally and in writing Customer Expectations Team player with the appropriate aptitude and underlying...
: To support the team as a subject matter expert for more complex client onboarding requests and queries. Act as support for team... to ensure a smooth and efficient account opening process Provide excellent customer service to stakeholders throughout the...
with compliance and audit policies Create and manage Oracle Support Service Requests as and when required Design and manage the..., designing, developing, testing, documenting and supporting the Service/Subscription Contracts modules at HID. The role requires...