Job Duties Supervise day-to-day operations of the KYC outreach team, ensuring SLAs and quality standards... are met. Monitor outreach volumes, productivity, and turnaround times. Provide coaching, mentoring, and performance feedback to team...
and analysis Works closely with operations to identify development areas for the team and define a road map for success Works... collaboratively with other departments to research and resolve issues. Suggest and share ideas for system and process improvement Lead...