to explain technical concepts in an accessible way. Qualifications · Minimum of 5 years in IT support, including 2 years... in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field...
troubleshooting complex IT issues across various environments. ✅ Can explain technical concepts clearly—both verbally and in writing... for desktops, servers, networks, and cloud environments. 🔹 Diagnosing and resolving escalated IT issues quickly and efficiently...