Specific Accountabilities/Responsibilities Take ownership of complex customer issues and provide advanced technical support...General Job Description Oversee and resolve complex customer support queries, complaints, and requests Develop...
to the problem and explaining to the customer the resolution Answer product and/or service questions or concerns Troubleshoot... technical issues using all available tools Process customer orders and purchase of products and services Escalate to appropriate...
. Requirements Requirements: ⢠1 - 2 years experience Customer Service / Technical Support ⢠Meet or exceed all performance... of lapses and loop holes in the organization's customer service department and recommend better strategies that will yield...
and Competencies: Proficient in English; strong customer service skills; technical skills relevant to telecommunications; ability... and follow up with customers regarding service issues. Collaborate with team members to enhance customer satisfaction and service...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
for our partners. Join our growing team and build your career with us! We are looking for Customer Service Representatives to start... records in our customer management systems. Work collaboratively with team members to improve service delivery processes...
product or service problems by accurately understanding the customer’s issues. Determine the cause of the problem, selecting... the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions...
product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders.../Email/Chat Handling Resolve product or service problems by accurately understanding the customer’s issues. Determine the...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Escalations Handling Coordinates...
product or service problems by accurately understanding the customer’s issues. Determine the cause of the problem, selecting... the best solution to the problem and explaining to the customer the resolution Answer product and/or service questions...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Escalations Handling Coordinates...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Escalations Handling Coordinates...
product and/or service questions or concerns Troubleshoot technical issues using all available tools Process customer orders.../Email/Chat Handling Resolve product or service problems by accurately understanding the customer’s issues. Determine the...
to the customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Complete Documentation Create or update...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience Escalations Handling Coordinates...
customer the resolution Answer product and/or service questions or concerns Troubleshoot technical issues using... resolution of customer’s issue Provide exceptional customer service experience 2. Escalations Handling Coordinates...