Job Description The Technical Support Specialist is customer facing and dedicated to providing product services... improvement in our customer support processes. Key Responsibilities: Handle incoming traffic via supported channels, when...
with second line support and product team for matters requiring escalation prior to providing a reply to customer’s enquiries...Job Responsibilities: Tasks involved the documentation of the conversation between CSR I and the customer. Customer...
Center Coordinator Ensures that all CCCs are properly monitoring and accurately recording metrics of the different Operations... with Operations Managers / Directors, Team Captains, and associates of related Support groups to discuss various concerns hindering...