What success looks like in this role: Unisys is one of Canberra’s leading Service Desk providers, supporting a range... sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight...
Service Desk Analyst Canberra location This opportunity is open to only professionals who identify as Aboriginal.... About the role The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part...
Service Desk Analyst Canberra location This opportunity is open to only professionals who identify as Aboriginal.... About the role The purpose of the Service Desk Analyst is to provide a high-quality single point of contact, as part...
platforms. Resolve escalated service desk incidents and requests in line with defined SLAs. Analyse recurring issues..., or equivalent hands-on experience in similar ICT roles. Proven experience in ICT support environments (service desk, operations...
operations. Accept and resolve tickets from the Level 1 Service Desk as well as monitor and support hardware platforms deployed... advanced technical support and resolving complex technical issues. Proven ability to troubleshoot hardware, software...
within SLAs and maintain accurate ITSM and CMDB records. Maintain up‑to‑date technical documentation. Identify service...‑improvement opportunities and support training for end users and Service Desk. Contribute to improvement plans, projects...
within SLAs and maintain accurate ITSM and CMDB records. Maintain up‑to‑date technical documentation. Identify service...‑improvement opportunities and support training for end users and Service Desk. Contribute to improvement plans, projects...
initiatives, uplifting SOPs, workflows and ITIL-aligned processes Collaborate closely with technical and service teams... restoration of service while driving long‑term elimination of recurring issues through strong ITIL process ownership...