for AI agent interoperability, observability, and security. Support the design or implementation of Model Context Protocol (MCP... for fine-tuning or evaluating large language models, and managing embeddings or feature stores that support agent behavior...
, and security management Collaborate with QA, WFM, and Operations teams to support call quality, agent productivity, and contact... candidate will possess strong technical expertise in Five9 administration, a solid understanding of contact center operations...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
will look like As an Application Product Analyst, you will play a key role in the configuration and ongoing support..., and provide technical guidance throughout the project lifecycle. Application & Product Configuration Configure and maintain...
programs focused on US Federal and State taxation. This role requires an Enrolled Agent (EA) or CPA with deep technical.... Performance Support: Provide high-level technical guidance to Department Managers regarding personnel issues and technical skill...
real-time agent performance data is maintained to support operations management with accurate performance coaching... in planning for off-line activities to support operations needs including training and meetings ▪ Proactively communicates needs...
, Agent Assist, Insights CX and knowledge/experience on Google Gen AI product suite like Vertex AI, Google Gemini, Decibel..., Generators, Generative Fallback,Playbooks, LLM based topic modelling, LLM Agent Assist. Co-Lead the Google Contact Center...
technical assistance. This role involves providing support for IT-related issues, troubleshooting problems, and ensuring... of end user compute operations. Technical Requirements Phone support experience necessary. Technical helpdesk or technical...
capacity requirements for CCM organization for services required Ensure CCM Support Agent has all required tools, processes... teams of professionals who define, assess, anticipate, and secure support readiness for every major release or customer...
reliable, extensible, and scalable end-to-end Data and AI solutions. We strive for technical excellence, passion... with automation and orchestration tools such as Kubeflow, Airflow, or Prefect. Experience with AI Agent Frameworks (e.g.: MCP...
of contact center agents and operations support staff. The trainer should be knowledgeable to deliver on-site and remote training... and embody both the customer and employee experience The trainer is also responsible for providing support for new hires...
troubleshooting and analysis for technical concerns raised via the support channels mentioned including those raised via the Self... is to support customers via phone, email and IM Chat. This includes processing User Admin related requests and doing first line...
is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation... a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through...
with global teams to align technical solutions with business objectives Utilize agent orchestration frameworks... such as but not limited to (Autogen, CrewAI, LangChain Agents, Semantic Kernel) for scalable automation Maintain and update technical...
, Genesys) and act as first-level SME for technical issues. Support WFM leadership in planning for new campaigns, seasonal ramps..., analytical thinking, and a hands-on approach to support operational efficiency. Key Responsibilities: Supervise and coach a team...
primary point of contact. Work closely with cross-functional teams, including sales and technical support, to address merchant... experience in sales and agent network development In-depth business knowledge, strong experience on sales and sales management...
Oversee daily operations and support for key business applications, including: Order to Collection and Finance systems Agent... skilled Application Support Analyst with deep expertise in Electronic Data Interchange (EDI) to oversee the stability...
monitoring per week and scores for assigned team of technical support agents Coaches, mentors and develops agent team for skills...
design, and delivery execution. This role operates at the intersection of business value, technical feasibility... and technical requirements Document epics, user stories, acceptance criteria, and workflows Develop BRDs, PRDs, and process maps...
clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world...! QA is an expert in conducting end-to-end monitoring and feedback, reinforcing positive agent behaviors that will result...