outsourced Application Managed Services (AMS) resources to ensure they deliver the expected L2 support to end users. Skills... implementation, ideally with prior roles in leading consulting firms. Excellent communication skills to convey complex technical...
'Happy At Work' Who implements local support for each employee with a technical manager, responsible for a team on a human... services, SOC and CERT, I-TRACING brings together all the technical expertise and engineering experience to support its...
strong technical and analytical skills to support the development, customization, and optimization of Murex FO functionalities. The... standards. Required Skills & Experience Experience: 3-5 years (L2) as a Murex Developer or similar technical role. Platform...
) Location: Kuala Lumpur Job Summary: The Backend Developer (Junior, L2) will support the development, enhancement....com Job Title: Developer - Backend (BE) Domain: Digital Banking Sub-Domain: Retail Banking Experience Level: Junior (L2: 3-5 years...
into L1/L2 support. Key Responsibilities: 1) 24/7 Hotline Availability and Call Intake: o Maintain 100% adherence to the shift... clearly and professionally, and write detailed, technical information (for vendor tickets) without jargon. Must meticulously...
. Provide L3-level support when required, including root cause analysis and production troubleshooting. Technical Skills... of Experience: Junior (L2, 3-5 years) Location: Kuala Lumpur Job Summary: We are seeking a Junior Developer with 3-5 years of hands...
., Microsoft Office, browsers) Escalate unresolved issues to L2/L3 support or relevant teams, following defined SLAs. Monitor open... our StoryHub. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via phone...
Provide L2/L3 support for production incidents related to regulatory reporting. Troubleshoot data issues, report generation... business needs into detailed functional and technical specifications. Perform data mapping, gap analysis, and impact...
. Database Support: Perform initial checks on database health, backups, and connectivity; escalate complex issues to L2/L3...Role expectation Monitoring & First-Level Support: Monitor infrastructure components (OS, databases, Azure services...
compliance with SDLC process, change management, and banking sector standards. Provide technical support for issue resolution... of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are seeking a motivated Junior Mainframe Developer with hands...
technical documentation for all developed components and system enhancements. Support continuous improvement initiatives... Mgt) Years of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are looking for a Junior Mainframe...
Description We are seeking an application engineer to support the deliverables of our global team and initiatives. As a member of our team, using... Agile practices, you will lead us to timely delivery of high-quality technical solutions that drive cross-functional...
background L2 quality assurance experience Strong technical skills Resource Requirements: QA experience (preferably... Date: 12/18/25 SDA L2 English Scope of services: Creation / checking of a comprehensive description of errors...
background L2 quality assurance experience Strong technical skills Resource Requirements: QA experience (preferably... Date: 12/18/25 SDA L2 English Scope of services: Creation / checking of a comprehensive description of errors...
Digital Banking - Junior Retail Banking Developer (Back-End) Experience Level: L2 (3-5 years) Industry: Banking... / Digital Banking Job Description We are looking for a Junior Retail Banking Developer (Back-End) to support digital banking...
of the contact centre across multiple channels: L1 Voice, Social Media, Email Support, and L2 Escalation Handling. Working...-on experience with multi-channel contact centre operations (voice, email, social media, and L2 support/escalations). Demonstrated...
workflows. Provide technical guidance and support for L2 and L3 Maverick cases, ensuring a seamless escalation process when... Collaboration Partner with Development, Product, and Support teams to resolve technical challenges and enhance CRM implementation...
technical documentation for all developed components and system enhancements. Support continuous improvement initiatives... (Appl. Dev Mgt) Years of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are looking for a Junior...
, stability, and security. Troubleshoot and resolve L2/L3 technical issues, collaborating closely with IT and end-user teams... We're looking for a Citrix Engineer to support and enhance our Virtual Desktop Infrastructure (VDI) environment. Whether...
We're Hiring: Digital Banking - Junior Retail Banking Developer (BE) Experience Level: L2 - 3 to 5 years Role: Junior... Technical Skills Programming / Frameworks: Java Spring, Spring Boot XML SQL Shell Scripting Server / Database: Oracle Operating...