Leader, Contact Centre Role Overview The Contact Centre Team Leader plays a critical role in ensuring the seamless operation... in a team leadership or supervisory role (preferably in a telecommunications or multi-channel contact centre). Hands...
Leadership Define and execute the Contact Centre's strategic roadmap in alignment with business, customer, and regulatory... to align Contact Centre priorities with enterprise-wide goals. Champion mindset change and service culture transformation...
transport (Imbi Monorail/Bukit Bintang MRT) Special employee discounts for selected F&B Brands Role The Head of Contact Centre... of U Mobile's Contact Centre. This role oversees the end-to-end customer interaction ecosystem, spanning voice, digital...
About The Job The Contact Centre Associate is the frontline representative of Great Eastern, responsible for delivering... of Department. Meet individual and team performance metrics (e.g. call quality, response time, customer satisfaction). Perform...
About the Job Responsible for overseeing and managing a team of Contact Centre Associates ensuring that all customer... President in driving service excellence across the contact centre. Manage and supervise a team of Contact Centre Associates...
whenever required. Take initiative to be aware of performance delivered by self, department and the company. Support Team Leader...) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial...
to be aware of performance delivered by self, department and the company. Support Team Leader whenever required for operation. Ad...) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial...
whenever required. Take initiative to be aware of performance delivered by self, department and the company. Support Team Leader...) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial...
-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers Support Team Leader... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
company. 9. Support Team Leader whenever required for operation. a. Ad-hoc bases, required to support as floor support... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: . Financial - Ensure the team...
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
by self, department and the company. 9. Support Team Leader whenever required for operation. a. Ad-hoc bases... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
whenever required. Take initiative to be aware of performance delivered by self, department and the company. Support Team Leader... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
by self, department and the company. 9. Support Team Leader whenever required for operation. a. Ad-hoc bases... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...
Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial - Ensure the team...
to customers Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through... and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team: Financial – Ensure the team...