of the contact centre across multiple channels: L1 Voice, Social Media, Email Support, and L2 Escalation Handling. Working...-on experience with multi-channel contact centre operations (voice, email, social media, and L2 support/escalations). Demonstrated...
workflows. Provide technical guidance and support for L2 and L3 Maverick cases, ensuring a seamless escalation process when... Collaboration Partner with Development, Product, and Support teams to resolve technical challenges and enhance CRM implementation...
, stability, and security. Troubleshoot and resolve L2/L3 technical issues, collaborating closely with IT and end-user teams... We're looking for a Citrix Engineer to support and enhance our Virtual Desktop Infrastructure (VDI) environment. Whether...
related threats and trends, and we combine our deep technical skills in response to our clients' changing cybersecurity needs... relevant information to support investigation of alerts under assessment. Correlate alerts with data from other security...
technical documentation for all developed components and system enhancements. Support continuous improvement initiatives... (Appl. Dev Mgt) Years of Experience: L2 (3-5 Years) Location: Kuala Lumpur Job Summary: We are looking for a Junior...
We're Hiring: Digital Banking - Junior Retail Banking Developer (BE) Experience Level: L2 - 3 to 5 years Role: Junior... Technical Skills Programming / Frameworks: Java Spring, Spring Boot XML SQL Shell Scripting Server / Database: Oracle Operating...
leading large L1 and L2 support teams (minimum 20+ headcounts) Strong technical expertise in Mainframe OR AS400 systems...-related incidents. Manage service recovery processes for critical banking applications. Lead and mentor L1 and L2 application...
into L1/L2 support. Key Responsibilities: 1) 24/7 Hotline Availability and Call Intake: o Maintain 100% adherence to the shift... clearly and professionally, and write detailed, technical information (for vendor tickets) without jargon. Must meticulously...
to L2/L3 support or relevant teams, following defined SLAs. Monitor open tickets and ensure timely follow-up and closure... is looking for Candidates need to converse in Cantonese to support HK region. Working Location :- Bangsar South . Position - Service Desk Role...
related threats and trends, and we combine our deep technical skills in response to our clients' changing cybersecurity needs... relevant information to support investigation of alerts under assessment. Correlate alerts with data from other security...
related threats and trends, and we combine our deep technical skills in response to our clients' changing cybersecurity needs... relevant information to support investigation of alerts under assessment. Correlate alerts with data from other security...
related threats and trends, and we combine our deep technical skills in response to our clients' changing cybersecurity needs... or Closed ● Collect more information to support the theory of the alerts under assessment ● Correlate alerts...
, production-focused environment \n• Strong communication skills and a collaborative mindset to support technical and project... Build (Linux/Middleware Engineer, Infrastructure Support) \n\n Location: Kuala Lumpur (On-site) \nEmployment Type: Full...
support, and technical troubleshooting for mission-critical banking applications. This position is ideal for candidates who...Job Description: We are looking for a highly skilled L2 Developer/Engineer with strong hands-on experience...
L2 support to end users. Skills for Success: Bachelor's degree or higher in Computer Science, IT or any relevant.... Excellent communication skills to convey complex technical concepts clearly to non-technical stakeholders. Strong collaboration...
outsourced Application Managed Services (AMS) resources to ensure they deliver the expected L2 support to end users. Skills... implementation, ideally with prior roles in leading consulting firms. Excellent communication skills to convey complex technical...
within the team members and user communities. Provide L2/L3 support to end-users including troubleshooting and contributing... to both business and technical considerations. Contribute to project planning and execution ensuring project objectives...