and management informed Updating and managing Knowledge base Manage escalation process of issues from L1 Mentor Technical Support...As a key member of the Technical Support team, this role is focused on the receiving of and processing of files...
We are seeking a dedicated and knowledgeable L2 Support Specialist to join our team in the Information Technology... for our clients. As an L2 Support Specialist, you will manage and resolve complex issues escalated from the first level of support...
Job Description: Hiring L2 Support Expert and L1 Support Application Support | Trouble Shooting | L2 Technical... process of issues from L1 Mentor Technical Support Specialists (L1) to help them understand more complex issues...
Manage escalation process of issues from L1 Mentor Technical Support Specialists (L1) to help them understand... as needed Proven relationship building skills MUST HAVE 1. Technical Support exp in L2 or L3 2. Exposure to application support...
Line of Service Assurance Industry/Sector Not Applicable Specialism Risk Architecture Management Level Specialist... related threats and trends, and we combine our deep technical skills in response to our clients' changing cybersecurity needs...
, and how our L1/L2/L3 support model works Shadow ticket handling, environment checks, and incident troubleshooting in real production... Works At Innovatrics L1: Support team (you) - triage, investigation, customer comms, ticket ownership L2: System Engineers...
Bratislava & APAC team. In your first month, you'll Learn the supported solution, customer context, and how our L1/L2/L3 support... first technical point of contact for incidents and requests, working with a structured support process and backing from HQ...