Job Summary Responsibilities Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Real-time monitoring & reporting of Schedu...
Job Summary Responsibilities: Plan, facilitate, and deliver ongoing process training in an international BPO environment. Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer...
Job Summary Responsibilities Evaluate and analyze the performance of our customer care team from a quality perspective. Provide insightful analysis, feedback, and recommendations to improve customer service levels. Identify process an...
Job Summary Education and Preferred Experience: Possess a minimum of 2-3 years of remarkable experience in BPO operations, showcasing exceptional expertise in call center management. Possess financial sector experience. Demonstrate an ...
Job Summary Diploma in HR / Payroll 5 years' experience working in HR / Payroll environment Knowledge of HR policies and procedures Good knowledge of MEIBC Must have experience with 400+ weekly wages and monthly salaries Input a...
Job Summary Our client has an opportunity available for a Facilitator and Client Accounts Manager based in the Western Cape. Requirements: Matric with a relevant tertiary qualification. 2 to 5 years' experience as a facilitator withi...