Job Summary: The Tier 2 Service Desk Specialist is responsible for providing advanced support for client incidents... issues when unable to resolve. Act as initial escalation point for issues unable to be handled by Service Desk Level 1...
**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** JOB TITLE: Help Desk Engineer- Tier II RATE: Php... from Tier I, plus: Cisco Meraki Solutions Specialist, Sophos XG Firewall Engineer, Ubiquiti Enterprise Wireless Experience...
with empathy, speed, and precision. Role Overview As a Senior Customer Service & Support Specialist you'll be the first point...-and-Play Skills) Category Requirement Experience Minimum 2 years in DTC or eCommerce customer service , ideally across multiple...
Tier 2 and Tier 3 engineers to focus on planning and technical implementation while improving overall efficiency... timelines Support triage activities across Tier 2, Tier 3, and Team Leaders for workflow clarity and visibility Onboarding...
Specialist enables Tier 2 and Tier 3 engineers to focus on planning and technical implementation while improving overall... triage activities across Tier 2, Tier 3, and Team Leaders for workflow clarity and visibility Onboarding Support...
(Tier 1/2) and enhancement resource: Client Support: Work independently and directly with clients to provide expert, day... problems, and are passionate about delivering exceptional client service, we want to hear from you! What You Will Do: Day...
, client communication, and Tier-1/2 help desk with hands-on Ubiquiti Unifi expertise for external business customers... access, MFA, printers). Troubleshoot via screen share; escalate clearly to Tier 2/3 when needed with crisp notes. Create...
-1/2 help desk with hands-on Ubiquiti Unifi expertise for external business customers. You will streamline scheduling... via screen share; escalate clearly to Tier 2/3 when needed with crisp notes. Create and improve step-by-step SOPs, FAQs...
oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial troubleshooting... operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day...
and strengthening the escalation framework. You will provide oversight and guidance to Level 1 service desk consultants in incident... delivery, the role ensures stability and effectiveness in BAU operations. Operating at the Level 3 support tier, the Technical...
service desk consultants in incident logging, ticket triage, and initial troubleshooting, ensuring accurate issue capture... support tier, the Senior Technical Manager is accountable for handling day-to-day operational challenges, ensuring timely...
oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial troubleshooting... operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day...
. You will provide oversight and guidance to Level 1 service desk consultants in incident logging, ticket triage, and initial... and effectiveness in BAU operations. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day...