Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3... help desk tickets escalated from Tier 2 help desk staff Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve...
Own data quality, reliability, and documentation so the team can trust what they're seeing New metrics and frameworks.... You're telling me we need to hire someone to help you. Who you are You're a data person who's figured out how to make...
documentation. The IAM Analyst assists in documenting IAM procedures and supports quality assurance activities to ensure Tier... documentation and procedures as directed. Other duties as assigned. Qualifications 2+ years of Tier 1 Help Desk or IT Support...
requirements. Assist with troubleshooting data-related issues for Tier 2 and Tier 3 help desk requests. Participate in Agile... Systems, Computer Science, Data Analytics, or a related field. 3+ years of experience performing database analysis or data...
support and administration, with Tier 1 support handled by the centralized help desk. The help desk team will handle... day-to-day operations and tier 2/3 trouble tickets, engage with support vendors, and coordinate UAT and deployments...
, Outlook, etc.) Familiarity with web browsers Help Desk Institute Support Center Analyst (HDI-SCA) certified (or must able... Helpdesk support request emails Document the problem with the technical detail(s) within the Web Help Desk ticket Gather end...