Tier II Advanced Support Agents provide second-level technical support for the contract environment. They handle... infrastructure. Tier II staff support remote connectivity, authentication, email, mobile devices, software installations...
. Oversee TSD Tier II Operations, 24x7x365, for mobile device, email, and remote access support for customers Oversee advanced... point of contact for customer support for 300+ custom and COTS systems/applications Ensure TSD Tier I/II Operations staff...