in Washington D.C. Duties: The qualified applicant will provide Tier II help desk support to users unable to resolve tech issues... that exceed Tier 1 level support. The candidate must provide creative solutions to customer problems to ensure customer...
. The Voice and Video Engineer is responsible for but not limited to: Tier II phone support of reported customer incidents...Responsibilities Peraton is looking for a Voice and Video Engineer to support a contract onsite in Washington, DC...
III support of reported customer incidents supporting voice and video systems, desktop video systems, video conferencing...Responsibilities Peraton is looking for a Senior Voice and Video Engineer to support a contract onsite in Washington...
’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier II technical support professional...) and federal IT security standards; this position is onsite in Washington, DC. Responsibilities Provide Tier II technical...
(CARS) is seeking a Junior IT Helpdesk Technician II to provide in-person desktop support for users located at FCC HQ and GB... campuses. This role supports Tier II technical troubleshooting and workstation setup. Responsibilities Respond to end-user...
Provide tier I/II support for a classified digital engineering environment and investigate and troubleshoot issues through...Recruiter Caitlin Svedberg Job Description BAE Systems is seeking an on-site System Administrator to support...
operations of the enterprise IT Service Desk, including Tier I and Tier II contact center and in-person support teams. Supervise... improvements. Coordinate with Tier III teams, engineering groups, A/V support, embedded teams, and logistics functions to resolve...
procedures (SOPs), and knowledge base articles. Provide mentorship, guidance, and technical training to Tier I and Tier II staff... of 5 years of progressive experience in IT service desk, desktop support, or end user services roles. CompTIA...
, configuration checks, and guided hardware troubleshooting. Escalate complex issues to Tier II or Tier III support teams following...’s enterprise IT Service Desk and End User Support Services program. This role serves as a Tier I technical support professional...
clearance Experienced Help Desk Manager/ Tier II Team 8+ years of professional experience in the IT support field 6... and asset management support in a service desk environment for a Federal client at a high level Oversee Tier I and Tier II help...
II Desktop support to ensure that service levels are achieved in line with the TO and ensure customer expectations... Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation, communications...
Tier 0, Tier 1 and Tier II Desktop support to ensure that service levels are achieved in line with the TO and ensure..., including the Service Desk (SD), Desktop Support, incident and IT service request management and tracking, ticket escalation...
, printers, and networking infrastructure Provide tier I/II support for a classified digital engineering environment...Recruiter Elizabeth Rodriguez Job Description BAE Systems is seeking an on-site System Administrator to support...