KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging... analysis/tuning). Where required the Tier II candidate will escalate to the eBusiness team for a more detailed level of support...
Position: Help Desk Support, Tier II DeskSide Support Location: Alexandria, VA Work Environment: On-site... an exceptional Help Desk Support Tier II DeskSide Support specialist to join our team and provide invaluable support to the...
Escalate trouble tickets when required by service desk processes to either Tier II, Tier III, or the appropriate team...Position: Help Desk Support, Call Center 24/7 Support Location: Alexandria, VA Work Environment: On-site...
utilizing tools such as remote desktop Escalate trouble tickets when required by service desk processes to either Tier II, Tier...Position: Help Desk Support, Call Center Support Location: Alexandria, VA Work Environment: On-site with potential...
Monitoring & Troubleshooting Tier-1 and Tier-2 technical support and ticket resolution Provide Tier 3 support for escalated... and resolve performance issues, outages, and configuration errors Non-Essential Duties: * General IT Support Assisting help...