to their professional activities and decisions. JOB RESPONSIBILITIES Service Desk (Tier 2) staff shall receive, diagnose, distribute... the provided Service Desk support management tool (currently Remedy). The Service Desk will follow Information Technology...
to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract... shares and permissions issues. Track, log, and report each service request. Perform security vulnerability patching...
to their professional activities and decisions. Sharp Solutions, Inc has an immediate need for a Tier II Mac resource for a new contract... shares and permissions issues. Track, log, and report each service request. Perform security vulnerability patching...
customer service experience - Tier 2 troubleshooting experience - Security+ Certification (or equivalent DoD 8140... ability to physically access the Herndon DEP II facility. - This position requires a current TS/SCI clearance #LI-CS1...
. Orchestrate the escalation and transition of issues between Tier I (Service Desk) and Tier II (EOC/Ops) teams, ensuring effective... full lifecycle of service delivery from the initial user interaction (Service Desk/Tier I) through proactive monitoring...
, SLA, service level agreement, digital escort, intelligence, Microsoft, Azure, tier I, Tier II, active directory, Cloud..., helpdesk, IT, information technology, system administration, service desk, servicedesk, active directory, Azure, Office365...