We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night... exceptional customer service. Shift Management: Oversee night shift operations, ensuring optimal staffing, workload...
, with relevant years leading HR Helpdesk/Contact Center operations. Proficiency in case management tools (e.g., ServiceNow HRSD.../New Zealand/APAC employee bases. Familiarity with Digital HR operations, Knowledge Management platforms, and HR Process...
and Support Manager to join our Digital Engineering Solutions team. This individual will be part of the Development group..., and establish clear expectations, training, and performance management. Delegate responsibilities and ensure the team meets the...
and responsibilities · The Incident Manager is responsible for driving the end-to-end management of major incidents, ensuring minimal.... · Process Governance: Enforce ITIL-aligned incident and problem management processes, ensuring compliance and continuous...
Finance Manager This role serves as a strategic liaison between HR, ESS (Enterprise Services & Solutions, formerly GBS... and ESS stakeholders, ensuring satisfaction with progress, timely communication, and effective management of expectations...
, and issues to stakeholders and senior management Utilize project management tools and methodologies to track and report..., ServiceNow). Good to have PMP, / Scrum Master or similar project management certification , knowledge of Azure DevOps...
desirable. Proficiency with project management tools (e.g., MS Project, JIRA, ServiceNow) and methodologies (Agile... and Project Manager to oversee end-to-end SAP project delivery and provide leadership in SAP application support and enhancement...
Job Title: Team Lead / Assistant Manager - Operations Role Type: Full-time Employee Location: Onsite in Noida, India... Department: Operations Position Overview We are seeking a proactive and detail-oriented Assistant Manager - Operations...
Job Title: Team Lead / Assistant Manager – Operations Role Type: Full-time Employee Location: Onsite in Noida, India... Department: Operations Position Overview We are seeking a proactive and detail-oriented Assistant Manager – Operations...
of Incident Management, Problem Management, or Crisis Management experience required. Exposure to technology projects and project... management. Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate...
will have a proven track record of managing two projects in parallel and extensive hands-on experience in agile project management...: Utilize tools such as JIRA, Asana, and ServiceNow to manage and monitor project progress and documentation. Risk Management...
Manager, Development Lead will play a pivotal role in the ServiceNow development team, leading a group of developers...+ years of experience in ServiceNow development, with at least 3 years in a technical leadership or management role...
to, the following: Monitor, track and report on SLA and KPI performance of the various service delivery teams for management... to understand the leadership/management's thought process. Ability to influence and drive problem resolutions. In-depth...
with PMO to understand strategic business goals and priorities, working to support roadmap across agent product management team... stakeholders on adoption metrics, process workflow adjustments to communicate solution value, impact, and readiness for new ways...
/Category management perspective Planning, organizing and managing projects taking into account priorities, resources, budgets... to plan, track and report status. Translates global divisional category strategy into global, divisional, sub category...
Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built..., and executive management, you will collaborate to drive Milestone's solutions in the marketplace. You will be a trusted adviser...
, and change management; ensure adherence, audit readiness, and measurable process performance. Lead root cause analysis and post... labs and services. The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system...
better for everyone. Job Description The Solution Sales Manager will oversee market success of ServiceNow's [] products. These products are built on our market... the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing...
͏ ͏ Mandatory Skills: ServiceNow - IT Service Management . Experience: 3-5 Years . Reinvent your world. We are building a modern.../ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper...
/ server/ system/ storage/ platform/ infrastructure and other equipmentâÂÂs to keep track of each of their proper.../ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance...